Refund policy

Returns & Exchanges

Cancellations

If you wish to cancel your order, please contact us at hello@blushrow.com within 48 hours of purchase and include your order number.

Once an order has been dispatched, it cannot be cancelled.

Returns

We accept returns on eligible items within 14 days of delivery. Once your return request has been approved, you will have a further 14 days to return the item.

To request a return, please contact hello@blushrow.com with your order number. Returns sent without prior approval will not be accepted.

To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Proof of purchase (such as your order confirmation email) is required.

Non-Returnable Items

  • Digital downloads

  • Gift cards

  • Items marked as final sale or discounted

  • Glitch sticker sheets

Damaged or Faulty Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at hello@blushrow.com within 7 days of delivery.

Please include your order number and a photo of the issue so we can resolve this for you as quickly as possible.

Exchanges

We do not offer exchanges. If there is an issue with your order, please contact us at hello@blushrow.com and we will advise on the best solution.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@blushrow.com.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

For returns over €50, we recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

 

Need Help?

We’re happy to answer any questions.
Email: hello@blushrow.com